On-line hosted service offers a complete and robust set of contact centre systems such as Predictive Dialler, Automatic Call Distribution, Video Conferencing, ACD and VoIP and multi-media voice and data solutions.|
Details: MX Digital is especially strong in the UK for network-based Hosted multi-media contact centre technology. MX Digitalís multi-tenant, multi-media contact centre system unifies all communication channels, including Telephone, Email, Text, Video, and Web. The hosted platform operates in a VoIP environment to deliver a QoS computer to computer communications for both inbound and outbound applications. All a contact centre needs to access the system is a browser and a USB headset, IP phone, soft phone or standard PBX phone.
Category: Call Centers