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A multi-operator live chat support tool. The tool enables you to instantly communicate with potential customers visiting your website and increase your sales.

Details: One-to-One-Text is a Multi-Operator Live Chat Support tool. The tool enables you to instantly communicate with potential customers visiting your website. The live chat application also acts as Visitor Monitor Tool and helps you to know the geolocation, browser info, pages visited & time spent on the pages. With one to one text you have effective communication. You can also co-browse and share files.

The in-built features like Canned Responses, Operator-Operator Call Transfer, Visitor History, Operator Feedback and Call Alerts are increasing your support team's productivity.

The application is reliable, secure, easy to install & get started.

Key Features of One to One Text

- Live Chat Support Tool
- Hosted SaaS - Pay as you go Model
- Multi-operator Support
- Desktop Tool for Operators
- Multiple Departments
- Complete Visitor Monitoring & Tracking
- Use in Multiple Website
- Easy to install embed code
- Call Alerts (sound & pop-up)
- Canned Response
- Operator-to-Operator Call Transfer
- Operator Feedback
- Chat History to Email
- File Sharing
- Chat History Stored in Backoffice
- Daily & Weekly Reports
- Customizable Chat Icons
- Offline / Online / Busy Mode
- Missed Call Alerts
- Customizable Invitation Form

Intended Users: Associations, Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Devices Supported: Mac, Web-based, Windows


Category: Live Chat Software
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